The timestamp provides an immutable record of changes made to a Card performance status
The colour (Blue, Red, Amber, Green) provides a visual indicator of performance and shows how performance trends over time
Performance history is built each time a Card owner updates the Status. The owners provides a update by firstly selecting the BRAG status most appropriate to current performance then provides additional information by explaining the reasons, implications etc as follows,
Reason for BRAG status i.e. what’s the basis for selecting the colour? This is the only mandatory field
What’s the impact i.e. if things are not performing as expected what is the implication e.g. missed target, upset customer, additional cost etc
Recovery action i.e. what action is being taken to improve current performance?
Planned completion date i.e. when will recovery actions be done?
What help do you need? i.e. the reason for performance and recovery actions may be known to the Card owner however, they may not possess the authority to proceed