Frequently Asked Questions

What is a Tier?

Tiers let you structure your important information from the highest strategic level (Tier One) to day-to-day operational information (Tier Four)

  • Tier One

    Tier One describes what’s most important to your organisation e.g. a CEO may describe Tier One as Company Performance whereas a Project Manager may describe it as a single part of a project.

  • Tier Two

    Tier Two is the next level and describes what supports Tier One e.g. if the highest level is Company Performance the CEO may want Tier Two to be Strategic Goals.

  • Tier Three

    Tier Three forms the core of the app and is where performance information is collected in the form of Cards. The higher Tiers, One and Two, are used to structure and information making it easy to roll-up and understand the overall health of the organisation.

  • Tier Four

    Tier Three Card owners may require additional information to understand performance, when this is the case, they have the option of creating a Tier Four Card and nominate owners to collect the information.

What is the difference between user levels?

There are three user levels in the app i.e. Architect, Guardian and Sentinel each with their own user permissions as described below.

Architect

An Architect is the highest level of user within the app. Architects can add and configure cards, invite and remove users and delegate ownership to other users.

Guardian

Guardians can see all Cards within the app and update the performance status of cards. Guardians can be either active or passive i.e. they can be assigned specific cards and be responsible for updating the status or observe the data without ownership for providing updates

Sentinel

Sentinels are users who either work within the organisation or represent external organisations. They are assigned ownership for specific Cards and to protect sensitive data only get to see Cards they own and nothing else.

What are the symbols on Cards?

Cards are designed to communicate as much information as possible using intuitive visual prompts

What’s meant by BRAG® status

A BRAG® status is a way of conveying performance information to users quickly and intuitively. We are all familiar with the use of a RAG status we’ve included Blue to make it BRAG® to indicate when a Card is performing better than expected

Blue means performing better than expected

Red means not performing as expected and no recovery action is in place

Amber means not performing as expected however recovery action is in place

 Green means performing as expected

What is the Performance History?

Performance history is built each time a Card owner updates the Status. The owners provides a update by firstly selecting the BRAG status most appropriate to current performance then provides additional information by explaining the reasons, implications etc as follows,

Reason for BRAG status i.e. what’s the basis for selecting the colour? This is the only mandatory field

What’s the impact i.e. if things are not performing as expected what is the implication e.g. missed target, upset customer, additional cost etc

Recovery action i.e. what action is being taken to improve current performance?

Planned completion date i.e. when will recovery actions be done?

What help do you need? i.e. the reason for performance and recovery actions may be known to the Card owner however, they may not possess the authority to proceed

Why would I tag other users in updates?

Tagging another user allows you to bring the change in a Card’s performance to the attention of someone who either needs to be aware or take action. This may be because the change impacts on them directly or authority to make a decision or take action; or for any other pertinent reason is required. Tagging that user provides an update via email and also in their recent changes on their dashboard, as well as an immutable record on the Card’s performance history showing that they were made aware of the change.

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